Terms of service

Welcome to MASSOUL, a brand operated by ABIR FARMS. By accessing or using our website and placing an order, you agree to these Terms of Service.

PRODUCTS AND PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, ingredients, weights, prices and other information on our website are accurate and up to date. Product appearance may vary slightly from photographs.

MASSOUL products are food products intended for culinary use. Customers are responsible for reviewing the product information, ingredients and any applicable allergy information before purchasing.

ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products. An order is considered accepted once it has been processed by us.

We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method.

PRICING AND PAYMENT

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. Shipping charges, where applicable, will be displayed at checkout.

Online payments are processed through our authorised payment service provider. Cash on Delivery (COD), where available, must be paid in full at the time of delivery.

SHIPPING AND DELIVERY

We aim to dispatch orders within the processing time stated on the website. Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays and other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is subject to the courier's service conditions.

Customers are responsible for providing an accurate and complete shipping address and a valid contact number. Additional delivery attempts, address changes or other charges resulting from incorrect or incomplete information may be the customer's responsibility.

RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds and cancellations are governed by our Return and Refund Policy, which forms part of these Terms of Service.

INTELLECTUAL PROPERTY

All content on the MASSOUL website, including the MASSOUL name and logo, photographs, artwork, text, product descriptions and other original content, is the property of ABIR FARMS or is used with appropriate permission. Such content may not be copied, reproduced, modified or used commercially without prior written permission.

WEBSITE USE

Customers agree not to misuse the website, attempt to gain unauthorised access, interfere with its operation, or use the website for unlawful purposes.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, ABIR FARMS shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, service interruptions, technical failures or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The updated version will be published on this website and will apply from the date it is posted.

GOVERNING LAW

These Terms of Service are governed by the laws applicable in India. Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over ABIR FARMS.

CONTACT US

For questions regarding these Terms of Service, orders or our products, please contact:

ABIR FARMS
MASSOUL

Email: massoul.spices@gmail.com
Phone: +91 73501 53335
Address: 694 Kanchangaon, Post Khairgaon, Igatpuri, Dist. Nashik 422402, Maharashtra, India.